Activation Help for Telstra Pe Paid Sim cards
Help with activating your pre-paid service
Activating your pre-paid service your service is easy. Find answers to common questions
below.
Help with activating your pre-paid service
Activating your pre-paid service your service is easy. Find answers to common questions
below.
Activate support
Can you activate a pre-paid service online?
Yes, you can activate your pre-paid service online, opens in a new window. Before you start, you’ll need your
pre-paid SIM serial number on the back of the packaging and a valid form of ID.
You can transfer your current number from another provider or get a new Telstra number when you activate. If
you want to transfer your current number to Telstra, keep your existing SIM (from your current provider) in
your phone until your service is disconnected.
Once you’ve activated your SIM card, your pre-paid service should be active within 4 hours, but it can take
longer. If you’re transferring your mobile number, we can only do this within our operating hours. Find out
more about activating your pre-paid SIM here.
How do I activate my pre-paid service?
Activate your pre-paid service online in a few simple steps:
1.Select activate prepaid
2.Enter your SIM serial number (on the back of your SIM kit)
Can you activate a pre-paid service online?
Yes, you can activate your pre-paid service online, opens in a new window. Before you start, you’ll need your
pre-paid SIM serial number on the back of the packaging and a valid form of ID.
You can transfer your current number from another provider or get a new Telstra number when you activate. If
you want to transfer your current number to Telstra, keep your existing SIM (from your current provider) in
your phone until your service is disconnected.
Once you’ve activated your SIM card, your pre-paid service should be active within 4 hours, but it can take
longer. If you’re transferring your mobile number, we can only do this within our operating hours. Find out
more about activating your pre-paid SIM here.
How do I activate my pre-paid service?
Activate your pre-paid service online in a few simple steps:
1.Select activate prepaid
2.Enter your SIM serial number (on the back of your SIM kit)
3.Choose to transfer your number from your current provider, or get a new Telstra number
4.Choose whether you’d like to activate your SIM for a mobile or for another data-only device
5.Fill out your ID details
6.Enter your contact details
7.Select a plan and recharge
8.Confirm your details and click Activate.
How do I know if my service is activated?
When your Telstra service is activated, your service with your previous provider will stop working. We’ll also
send you an email or text to let you know your Telstra service has been activated.
To check if your service is activated, insert it into your device. Turn the device off and back on again. If you see
‘Telstra’ next to the coverage bars, your new service is active. You can restart your device regularly to check if
your service is active.
4.Choose whether you’d like to activate your SIM for a mobile or for another data-only device
5.Fill out your ID details
6.Enter your contact details
7.Select a plan and recharge
8.Confirm your details and click Activate.
How do I know if my service is activated?
When your Telstra service is activated, your service with your previous provider will stop working. We’ll also
send you an email or text to let you know your Telstra service has been activated.
To check if your service is activated, insert it into your device. Turn the device off and back on again. If you see
‘Telstra’ next to the coverage bars, your new service is active. You can restart your device regularly to check if
your service is active.